This policy explains how returns, refunds, reprints, and cancellations work for orders from InPrentaNet.com. It is written in plain English and is not legal advice.
Custom items are made to order
Our printed products are custom made for each customer. Because of this, we cannot accept returns or give refunds once you have approved your proof and production has started.
Proof approval
Before we print, we send you a digital proof to review. Please check it carefully. You are responsible for the spelling, wording, and content you approve on the proof.
Printing errors and damaged items
If we make a printing or production error, or your order arrives damaged, please contact us within 7 days of receiving it and include photos of the problem. After we review it, we will reprint the affected items or give you a credit.
Color differences
Colors can look different on different screens, and printed colors may vary slightly from what you see on your monitor or phone. Small color differences are not considered a printing error.
Cancellations
You may cancel your order at no charge before production starts. Once production has started, the order cannot be cancelled.
Contact us
To report a problem or cancel an order, email sales@inprentanet.com or call 713-992-1502.